FAQ's

Frequently Asked Questions

Disney Ticket FAQ's

What does the Magic Your Way Base Ticket include?

Is there a limit to the amount of tickets I can order online?

Is there an expiration date on the tickets that I am ordering?

I ordered my tickets for Pick Up at Will Call. When and where can I pick them up?

How long will it take to have my tickets mailed to me?

I selected standard shipping. Will I receive my order prior to the 14 days listed?

I ordered my tickets, but they haven't arrived in the quoted time; whom can I contact?

The tickets I received are not what I ordered; whom can I contact?

Are tickets transferable? Can I give them to someone else to use the remaining days?

Can new tickets be upgraded once they're purchased?

Can I upgrade an existing ticket? Can a Park Hopper® ticket purchased before these new tickets were introduced be upgraded?

Is there a ticket that will allow me to visit the Water Parks and other Walt Disney World® attractions?

Is there a ticket that will allow me to visit more than one Park every day?

What happens if I don't use all the days on my ticket?

I'm planning to stay in the Disney area for more than seven days. Is there a ticket that's longer than the 7-Day Magic Your Way Ticket?

Q. What does the Magic Your Way Base Ticket include?

A. With Magic Your Way Tickets, you can select how many days you want tickets for - keeping in mind that the per-day price gets lower the longer you play. The basic ticket is a Magic Your Way Base Ticket, which gives entry to one Theme Park a day every day of your ticket, for each member of your travel party.

You can select three exciting Options to customize each ticket to meet the needs and preferences of your entire travel party or, when purchasing your tickets without accommodations, you can select different tickets for each member of your travel party:

Add the Park Hopper® Option to your ticket to come and go through multiple theme parks on the same day as many times as you like.
Include the Water Park Fun & More Option* (formerly the Magic Plus Pack Option) to add admission to your choice of other Disney excitement like the Water Parks, DisneyQuest® Indoor Interactive Theme Park and a round of golf at Disney's Oak Trail Golf Course.
Select the No Expiration Option to ensure any unused tickets days are available for your next visit.

Again, when purchasing tickets only, you can arrange for all the members of your travel party to have the same tickets, or for members of your travel party who may have different preferences or schedules to have individually customized tickets.

* Water Parks subject to seasonal or weather closures. Age restrictions may apply for access to certain facilities.

Q. Is there a limit to the number of tickets I can order online?

A. You can purchase up to eight tickets per order. If you need to purchase more than eight tickets please place a separate order or call us at 863-288-0512.

Q. Is there an expiration date on the tickets that I am ordering?

A. Our Magic Your Way Base Tickets expire 14 days from their first use. However, when you add the No Expiration Option to your ticket, you're free to come back and take advantage of unused days at any time in the future.

Q. I ordered my tickets for Will Call; when and where can I pick them up?

A. Ticket orders placed before midnight (Eastern Time) can be picked up the next day. Upon arrival, pick up your Will Call ticket order at one of the following ticket sales locations: Epcot®, Disney's Animal Kingdom™ Theme Park, Disney's Hollywood Studios™ or the Ticket and Transportation Center at Magic Kingdom® Park. You will need to present your Will Call certificate along with a valid photo I.D. (e.g., driver's license, passport or military I.D.). Tickets will NOT be issued without proper valid ID.

Q. How long will it take to have my tickets mailed to me?

A. Standard Mail: 14 days in the U.S. Express Shipping: Up to seven days in the U.S. Up to 12 days for International orders (including Canada and Mexico).

Q. I selected standard shipping. Will I receive my order prior to the 14 days listed?

A. Although Walt Disney World® Resort can normally get your order to you faster than the required number of days listed, the time allotted is for the processing and handling of your ticketing as well as the shipping.

Q. I ordered my tickets, but they haven't arrived in the quoted time; whom can I contact?

A. Please contact Walt Disney World Ticketing via e-mail at ticket.inquiries@disneyworld.com or by calling (407) 566-4985. Operating Hours: Monday-Saturday 8:30 a.m. - 4:45 p.m. ET. Be sure to indicate that the tickets were purchased through agency on your behalf. Agency ID: 10520860 You may also contact us at 863-288-0512.

Q. The tickets I received are not what I ordered; whom can I contact?

A. Please contact Walt Disney World Ticketing via e-mail at ticket.inquiries@disneyworld.com or by calling (407) 566-4985†. Operating Hours: Monday-Saturday 8:30 a.m. - 4:45 p.m. ET. Be sure to indicate that the tickets were purchased through agency on your behalf. Agency ID: 10520860 You may also contact us at 863-288-0512.

Q. Are tickets transferable? Can I give them to someone else to use the remaining days?

A. Please note that all Magic Your Way Tickets are nontransferable and must be used by the same person on any and all days. The person who uses the ticket for the very first time must use the ticket for its entirety. Any tickets that are transferred are in violation of this restriction and are invalid for admission.

Q. Can new tickets be upgraded once they're purchased?

A. Yes, the new Magic Your Way tickets can be upgraded before your vacation begins, or within the 14-day window you have to use the ticket after it's first used. Upgrades include extending the ticket length (i.e., adding more days) or adding any combination of Options: the Park Hopper® Option, the Water Park Fun & More Option*) and/or the No Expiration Option.

* Water Parks subject to seasonal or weather closures. Age restrictions may apply for access to certain facilities.

Q. Can I upgrade an existing ticket? Can a Park Hopper® ticket purchased before these new tickets were introduced be upgraded?

A. In general, you can upgrade to any type of ticket – provided the new ticket is of equal or greater value than the old ticket – by simply paying the difference. However, no refunds will be issued if the new ticket is of lesser value.

Q. Is there a ticket that will allow me to visit the Water Parks and other Walt Disney World® attractions?

A. Yes. If you purchase the Water Park Fun & More Option* you can add admission to your choice of two fabulous Water Parks, DisneyQuest® Indoor Interactive Theme Park, a round of golf at Disney's Oak Trail Golf Course or Disney's Wide World of Sports® Complex.

The number of Water Park Fun & More* visits depends on the number of days in your Magic Your Way Ticket:

1 day 2 visits
2 days 2 visits
3 days 3 visits
4 days 4 visits
5 days 5 visits
6 days 6 visits
7 days 7 visits
8 days 8 visits
9 days 9 visits
10 days 10 visits

* Water Parks subject to seasonal or weather closures. Age restrictions may apply for access to certain facilities.

Q. Is there a ticket that will allow me to visit morethan one Park every day?

A. Yes. If you purchase the Park Hopper® Option, you can come and go through multiple Theme Parks on the same day as many times as you like.

Q. What happens if I don't use all the days on my ticket?

A. Our Magic Your Way Base Tickets expire 14 days from their first use. However, when you add the No Expiration Option to your ticket, you're able to come back and take advantage of unused days at any time in the future.

Q. I'm planning to stay in the Disney area for more than seven days. Is there a ticket that's longer than the 7-Day Magic Your Way Ticket?

A. If you expect to stay at Walt Disney World® Resort longer than seven days, you can purchase a 10-day Magic Your Way Ticket, or your best value may be to purchase a Seasonal Pass or Annual Pass. As a Passholder, you will enjoy even more benefits.